Here Are Some Of Our FAQs
Q: How long have you been in business?
A: We’ve been in business for more than a quarter century – 25+ years and counting. The truth is most deck companies are out of business in 5 years or less, so homeowners get peace of mind when they see our track record of stability.
Q: What’s your rating with the Better Business Bureau?
A: A+. This is the highest rating possible – we pass all the BBB criteria with flying colors.
Q: How can I get a quote?
A: It all starts by reaching out to us for a free consultation. At that appointment, we will find out exactly what kind of project you want to do and get an idea of the scope of it. Then we’ll ask you if you’d like us to design your project. The design will include beautiful, custom-made renderings. After that, if you approve, we will fill out your product choices and nail down an exact quote before we pick up a hammer.
You approve everything every step of the way and there are never any hidden fees. It’s all transparent, and once we give you a final quote, that’s our iron-clad promise on the price.
Q: Who do I call if I have an issue with my project?
A: One of the things that homeowners love about dealing with us is our 24/7 online portal called Buildertrend. It gives you constant access to the updated status of your project. One feature in particular is popular: Buildertrend always shows who is in charge during any phase of your project. That person’s name and contact info will be displayed in the top right corner of the portal at all times.
That means you ALWAYS know exactly who to reach out to with questions and concerns. It eliminates confusion and keeps communication lines constantly open and available.
Q: Can I see pictures of your work?
A: Of course (we actually like showing off our work!). To select a portfolio for a project type, go to our main Portfolio page.
Q: What services do you offer besides building decks?
A: We’re a full-service deck and outdoor living company. Besides building beautiful decks, we also offer:
- Patio Covers
- Motorized Pergolas
- Fire Pits & Outdoor Heating
- Outdoor Kitchens
To learn more about how we can help with your project, go here to schedule a free consultation.
Q: What’s the best material for building a deck?
A: The best material is the one that you like and will work best for your project. We can do Trex decks, other composite decks, and various types of wood decks. That said, with our 25+ years of deck experience, we do think Trex is often the best choice for many homeowners.
Q: Will you have the best price on my project?
A: You can always find a deck or outdoor living contractor willing to underbid to get a project. If you shop more on bargains than on true value, we’re probably not a good fit for you. We’re always straightforward about our quotes and we never have hidden fees. When you factor in our quality and the durability of our construction work, we are a good value, but we don’t try to “out-cheap” other contractors. That’s a recipe for disappointing results.
Q: Can I finance my deck or outdoor living project?
A: Yes, we have financing and many of our customers take advantage of our offers. To discover more, please visit our Financing page.
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